Privacy policy

Privacy Policy for Deldair

1. Company Information

This Privacy Policy explains how Deldair collects, uses, and protects your personal information when you visit our website or make a purchase from our store.

2. Data Controller

Deldair acts as the data controller responsible for processing your personal data through this online store. We handle and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

3. Information We Collect

When you visit our store or place an order, we may collect the following information:

A. Identity & Contact Information

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

B. Transaction & Order Information

• Products purchased

• Order history

• Payment status verification

Note: Payments are processed securely by certified third-party payment providers. We do not store or have direct access to your full credit or debit card details.

C. Technical & Usage Information

• IP address

• Browser type

• Device information

• Operating system

• Cookie identifiers

• Website usage and analytics data

4. How We Use Your Data

We process your personal data on the following legal bases:

Fulfillment of a Contract: To process, package, ship, and deliver your orders, and to provide customer support related to your purchases.

Legal Obligation: To maintain financial, tax, and accounting records as required by UK law.

Legitimate Interests: To prevent fraud, protect our website, and improve the functionality and user experience of our store.

Consent: To send promotional emails and newsletters if you have opted in. You may unsubscribe at any time using the link provided in our marketing emails.

5. Sharing of Personal Data

We do not sell or rent your personal information. We only share necessary data with trusted service providers, including:

• Payment Processors: such as Stripe or PayPal

• Delivery & Shipping Couriers: such as Royal Mail, Evri, DPD, or DHL

• Shopify: the platform hosting our online store

• Legal Authorities: when required by law or necessary to prevent fraud or protect our legal rights

6. Cookies

We use cookies and similar technologies to remember items in your shopping cart, analyze website traffic, and personalize your browsing experience. You can manage or disable cookies through your browser settings, although some features of the store may not function correctly if cookies are disabled.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy and to comply with legal, tax, accounting, and reporting requirements. In many cases, transaction records may be kept for up to 6 years as required by UK regulations.

8. Your Privacy Rights (UK GDPR)

You have the following rights under UK GDPR:

• Right of access: Request a copy of the personal data we hold about you.

• Right to erasure: Request deletion of your data, subject to legal obligations.

• Right to rectification: Correct inaccurate or incomplete information.

• Right to restrict or object to processing: Limit how your data is used in certain circumstances.

• Right to data portability: Request transfer of your data to another organization or directly to you.

To exercise any of these rights, contact us at dianahenryv675@gmail.com.

If you believe your data has been handled improperly, you may also file a complaint with the Information Commissioner’s Office (ICO).

9. Data Security

We use industry-standard technical and organizational measures, including SSL (Secure Socket Layer) encryption, to protect your personal data from unauthorized access, disclosure, alteration, or loss.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, or legal requirements. Any updates will be posted on this page with a revised effective date.

11. Contact Information

For privacy-related questions, data requests, or compliance inquiries: